1. Q: Are the actual sizes of the received products the same as those in the photos?
A: No, they are smaller than the sizes in the photos as we remove the soil and let them dry for a week before delivery. Please check with the salesperson if the size is not indicated in the photo.
2. Q: Why are some roots removed?
A: Typically, plants have roots, but in some cases, roots may be removed when workers remove the soil.
3. Q: Can plants survive without roots?
A: Yes, they can. Since old roots cannot absorb moisture, we completely remove them and wait for new roots to grow. Only new roots help the plant thrive.
4. Q: When can I plant them?
A: Please open the box and take out the plants immediately. Remove the old roots and rotten leaves, place them under half shade, and wait for new roots to grow. If the plants are too dry, you can spray a little water. Once new roots have grown, you can plant them.
5. Q: Some lower leaves are rotting. Is it okay if they survive?
A: Yes, please remove the rotting leaves. As long as the stems are healthy, the plants can survive.
