- We send the goods via DHL.
- Freight rules：First weight 0.6kg, $54. For every additional 0.05kg of renewed weight, the freight will increase by $4.5.
Example: The total weight of the ordered product is 1kg, (1kg-0.6kg) /0.05kg× $4.5 +$54 =$90 - Once your order is placed, it will typically be shipped within 3-5 days. If customs clearance goes smoothly, you can expect to receive your goods approximately 7 days from the shipping date.
- Due to the unique nature of succulents, returns are not supported.If there are any issues during the customs clearance, please do not return the goods. Instead, please provide us with the relevant proof, we will do a refund.
- ① If the succulents are rotten, please contact us in 3 days after receiving, we will do a refund.
② We do not support for leaf breakage and excessive growth during transportation.
③ If you find that the bottom layer of leaves is rotten, please remove those leaves.
As long as the stem is not rotten, the succulent is healthy, we don't provide support.