🌿 After-Sales Service Policy

We ensure that every customer receives healthy, high-quality plants. Since these are international shipments of live products, our after-sales policy is defined as follows:

⚠️ Eligible for After-Sales Support

Please contact us within 3 days of receiving the plants if you experience:

• Severe damage on arrival
• Rot, breakage, or death upon arrival
• Incorrect items delivered

Clear photos are required for us to assist promptly.

❌ Not Covered by After-Sales

🌱 Natural changes after arrival

Not eligible for after-sales if changes occur over 3 days after receipt, including:

• Color fading
• Water loss / stress shrinkage
• Natural shape changes
• Leaf drop due to environmental adaptation

🧤 Issues caused by customer handling

• Repotting damage
• Improper watering or trimming
• Physical damage after unpacking

🚫 Customs Cooperation Requirement

We provide all required export documents, including the Phytosanitary Certificate, to meet your country’s import regulations.

However, after-sales support cannot be provided if the recipient fails to cooperate with customs (no response, no tax payment, incorrect information), causing:

• Clearance delays over 3 days
• Non-delivery of the shipment

📦 Lost or Returned Packages

• If DHL loses the package, we will assist with the claim.
• If the shipment is returned or destroyed due to lack of customs cooperation, compensation cannot be provided.