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💬 Frequently Asked Questions
❓ 1. Why do most plants arrive without roots?
During the soil-removal process, roots may naturally fall off.
❓ 2. Will the plant size match the photos?
Not exactly. After removing the soil, plants are air-dried for about one week before shipping, so the plants you receive will usually be slightly smaller than in the photos.
❓ 3. Can plants survive without roots?
Yes. Old roots often cannot absorb water well. Removing them allows new, healthy roots to grow — and these new roots are what help the plant thrive.
❓ 4. When should I plant the succulent?
Open the box and remove the plants immediately. Remove old roots and any rotten leaves, then place the plants in partial sunlight and wait for new roots to grow. If the plants look too dry, you can lightly mist them. Once new roots appear, they are ready to be planted.
❓ 5. Some lower leaves are rotten — will the plant survive?
Yes. Simply remove the rotten leaves. As long as the stem is healthy, the plant will continue to grow normally.